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Interactive Voice Response (IVR)

A device which automates retrieval and processing of information by phone using touch tone signaling or voice recognition to access information residing on a server to give a response. The response may be given by a recorded human voice or a synthesized (computerized) voice. IVRs are used in applications such as “bank by phone” or “check on my order” which not only distributes information but collects transaction information as well.